Terms & Conditions

This website is operated by MATES. Throughout the site, the terms “we”, “us” and “our” refer to MATES. MATES offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, signing up, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.


You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right to refuse service to anyone for any reason, the right to change the terms and conditions of sale at any time, and the right to cancel any order, whether accepted or not, in the event that we have reasonable grounds to believe that you have or will breach these terms and conditions.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


Accuracy, Completeness and Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Modifications to The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Third Party Links

To improve our site, MATES. may use and promote services provided by outside third parties. However, even if the third party is affiliated with MATES., we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third-party website or merchant or operator of such a third-party website.


Discounts, Vouchers and Coupons

All discounts, vouchers and coupons are non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. Certain discount codes, vouchers and coupons can only be redeemed when their respective terms and conditions are met (i.e. limited redemption, validity expired, redemption period, minimum spend, for specific shops or collections, etc.) 


Cancellations, Refunds and Returns

During our pre-order period from 24 Oct 2021 to 23 Nov 2021, we are on a full non-cancellation and non-refund policy. This is because MATES. will need to confirm, submit, and purchase stocks based on the number of orders we will have received by end of the pre-order period. Your understanding and support will truly be appreciated. Read full policy here.